Before you email
- Check that your app is updated to the latest installed version.
- Restart the app and retry the exact steps once.
- For export issues, note the source clip length, resolution, and whether the problem appears in preview, export, or both.
- For subscription issues, mention which plan you purchased and whether restore purchases changed anything.
Suggested support email format
Include these details to reduce back-and-forth:
- Device model
- iOS version
- CapStudio version and build
- Short summary of the issue
- Steps to reproduce
- Screenshots or exported samples if relevant